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DIONYSIUSSHOP.CO.UK TERMS AND CONDITIONS OF BUSINESS AND USE.

There are terms and conditions to be respected if you buy wine on dionysiusshop.co.uk website. When youregister and buy in our website, you agree to be bound by our terms and conditions. DIONYSIUS IMPORTERS LTD. reserves the right to change the terms and conditions at any time by updating this page. We then suggest to check and read this page regularly.

ORDERS & DELIVERIES.

We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order through our website you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this. If our couriers are in doubt about the age of the recipient of the delivery, they will request an ID verification. If the person receiving the wine will not be able to produce the appropriate ID, our courier will not leave the order purchased. You will then need to contact us to have your goods delivered once again to you to an extra delivery charge. We reserve the right not to accept all the orders. In the case your order is not accepted you will be informed by email or by telephone as soon as possible. 

Our minimum purchase is 1 bottle of wine.At dionysiusshop.co.uk we aim to deal with all the enquiries within 24 hours. For orders of all items we normally guarantee delivery within seven days of your order. For any problems with your order or products currently unavailable we aim to get in touch with you as soon as possible and we would keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please let us know at : admin@dionysiusimporters.com
We use CITY LINK as our courier. The courier will only attempt to deliver the product once, after which you will be responsible for making your own arrangements with them for delivery and pay any extra cost that will concern (usually £6 a day deposit for undelivered parcel). The wine delivery will have to be received from you in person or to a person mentioned by you. If the driver will not find you will leave you a card to arrange a more convenient delivery time. In the case we will not be able to dispatch your items in the 7 days agreement of these terms and conditions, we will refund you the delivery costs to your account as a discount bonus on your next purchase. UK deliveries are free for orders over £100.00, and charged at £7.99 for each package up to 10 kg. Weight. Deliveries to Northern Ireland, the Isles of Scilly, Isle of Man and Scottish Islands are charged at prices starting from £ 22. Please contact us for more details on the delivery prices. Different rates apply for “Gift Basket”gifts, see separate section. We don't deliver to Channel Islands or outside the UK.

PRICES AND PAYMENTS.

All prices are in puond sterling and are referred to each bottle or where mentioned to the case. The prices include VAT unless otherwise specified. Delivery charges are added separately. We accept payments by card through paypal and direct debit. Payment is due with the order, other than for approved creditaccounts when it is due 28 days from invoice date unless otherwise stated. All payments for En Primeur orders by Amex, MasterCard or Visa will incur a 2% surcharge. We do our best to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. The price of the goods will be as shown on the checkout page of our website. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may happen. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and we will give you the option of reconfirming your order at the correct price or otherwise cancel your order. There will be products on promotion and any promotion can finish at any time. We reserve the right to change prices on a product at any time.

CANCELLATIONS, COMPLAINS AND RETURNS.

You may cancel your order until 7 working days of receipt of your wine. All the unopened and intact bottles provided will have to return to us at your charge. When applying for return, you have to call us at +44 2081445968 and send us an email at admin@dionysiusimporters.com or through the post at: DIONYSIUS IMPORTERS LTD. THE WINE CELLARS UNIT A62- 71, TOWNMEAD ROAD, LONDON FULHAM SW6 2ST confirming all your personal details and order details. You will then have to send us back all the unwanted products. Your money will be refunded within the next 30 days from the date you notify us of the cancellation except the transport expenses which will be at your charge. In the case of broken bottles received we need you to advice us as soon as possible.We require faulty bottles to be returned to us and we will arrange collection at your convenience. We will provide a refund or replacement of the product. This will not affect your statutory rights. In the event of complaint please contact us by email at admin@dionysiusimporters.com giving as much detail as you can. All complaints will be acknowledged within 48 hours and you can expect a full resolution of your complaint within a further 72 hours. Each complaint will be strickly confidential and will be handled by a senior manager or director.

INTELLECTUAL PROPERTY RIGHTS.

Users of this website may post reviews, comments and other content. This right is extended on condition that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, content should not include software viruses, political campaigning,commercial solicitation, chain letters or mass mailings. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. We reserve the right, but not the obligation, to remove or edit any content. You agree that we own and we are entitled and licensed to use all the copyright, trade marks and any other intellectual property included in this website. You are entitled to use this website just for the purposes explained in this terms and conditions. For any other use of this website or of the contents of this website or any advertising or link purposes, you must obtain a written approval from DIONYSIUS IMPORTERS LTD. to do so.

LIMITATION OF LIABILITY

Nothing in these Terms and Conditions shall exclude dionysiusshop.co.uk liability for personal injury or death caused by its negligence. We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

i. loss or damage was not foreseeable to both parties when the contract was formed;

ii. loss or damage was not caused by any breach on the part of the supplier;

iii. loss or damage relates to business and/or non- consumers.

We will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages. Customers should also be aware of the following inherent risks and warnings:

i. Alcohol should be consumed in moderation.

ii. A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.

iii. Red wine in particular may cause staining if spilt so extra care should be taken.

iv. Sparkling wines and champagnes can be volatile due to the build up of gasses extra care should be taken when opening these.

DATA PROTECTION.

By providing your details to dionysiusshop.co.uk on our web site, you consent to dionysiusshop.co.uk maintaining, recording, holding and using the information you give dionysiusshop.co.uk at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998. dionysiusshop.co.uk Privacy Promise. We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your wine to you, e.g. our delivery company. From time to time, dionysiusshop.co.uk may send information about discounts, free stuff and personalised offers on wine and champagne, including many exclusive deals, unless you have told us not to do so by ticking the 'opt out' box on our registration page or on the communications preferences section of Account Details.

If you opt-out from hearing from dionysiusshop.co.uk, you will only be contacted by dionysiusshop.co.uk if our terms and conditions change, but we promise to do so no more than twice a year. If you have any questions regarding our privacy policy, please email us at admin@dionysiusimporters.com.

GENERAL

We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, , fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement. DIONYSIUSSHOP.CO.UK may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you. No contract exists between you and us until we notify you that we have accepted your order and delivered the goods. We are not obliged to accept your order.

Relevant United Kingdom law will apply to these terms and conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction. If you need our help, please contact us by email, fax or telephone you have on your order confirmation.

This website is operated by DIONYSIUS IMPORTERS LTD. Registered address: Third Floor, 207, Regent Street, London W1B 3HH. Tel. 02081 445 968 email: admin@dionysiusimporters.com. Registered in England: 8073394.

CRIME PREVENTION

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.