Shipments and returns
Your pack shipment
ORDERS & DELIVERIES.
We will not sell or deliver alcohol to anyone who is or appears to be, under the age of 18. By placing an order through our website you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this. If our couriers are in doubt about the age of the recipient of the delivery, they will request an ID verification. If the person receiving the wine will not be able to produce the appropriate ID, our courier will not leave the order purchased. You will then need to contact us to have your goods delivered once again to you to an extra delivery charge. We reserve the right not to accept all the orders. In the case your order is not accepted you will be informed by email or by telephone as soon as possible.
Our minimum purchase is 1 bottle of wine. At dionysiusshop.co.uk we aim to deal with all the enquiries within 24 hours. For orders of all items we normally guarantee delivery within seven days of your order. For any problems with your order or products currently unavailable, we aim to get in touch with you as soon as possible and we would keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please let us know at firstname.lastname@example.org
We use CITY LINK orPARCEL FORCE as our courier. The courier will only attempt to deliver the product once, after which you will be responsible for making your own arrangements with them for delivery and pay any extra cost that will concern (usually £6 a day deposit for the undelivered parcel). The wine delivery will have to be received from you in person or to a person mentioned by you. If the driver will not find you will leave you a card to arrange a more convenient delivery time. In the case we will not be able to dispatch your items in the 7 days agreement of these terms and conditions, we will refund you the delivery costs to your account as a discount bonus on your next purchase. UK deliveries are free for orders over £100.00 and charged at £9.99 for each package up to 10 kg weight. Deliveries to Northern Ireland, the Isles of Scilly, Isle of Man and Scottish Islands are charged at prices starting from £ 22. Please contact us for more details on the delivery prices. Different rates apply for “Gift Basket” gifts, see separate section. We don't deliver to the Channel Islands or outside the UK.
Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Boxes are amply sized and your items are well-protected.