DIONYSIUSSHOP.CO.UK TERMS AND CONDITIONS OF BUSINESS AND USE.
There are terms and conditions to be respected if you buy wine on dionysiusshop.co.uk website. When you register and buy in our website, you agree to be bound by our terms and conditions. DIONYSIUS IMPORTERS LTD. reserves the right to change the terms and conditions at any time by updating this page. We then suggest to check and read this page regularly.
ORDERS & DELIVERIES.
We will not sell or deliver alcohol to anyone who is or appears to be, under the age of 18. By placing an order through our website you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this. If our couriers are in doubt about the age of the recipient of the delivery, they will request an ID verification. If the person receiving the wine will not be able to produce the appropriate ID, our courier will not leave the order purchased. You will then need to contact us to have your goods delivered once again to you to an extra delivery charge. We reserve the right not to accept all the orders. In the case your order is not accepted you will be informed by email or by telephone as soon as possible.
Our minimum purchase is 1 bottle of wine. At dionysiusshop.co.uk we aim to deal with all the enquiries within 24 hours. For orders of all items we normally guarantee delivery within seven days of your order. For any problems with your order or products currently unavailable, we aim to get in touch with you as soon as possible and we would keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please let us know at email@example.com
We use CITY LINK as our courier. The courier will only attempt to deliver the product once, after which you will be responsible for making your own arrangements with them for delivery and pay any extra cost that will concern (usually £6 a day deposit for the undelivered parcel). The wine delivery will have to be received from you in person or to a person mentioned by you. If the driver will not find you will leave you a card to arrange a more convenient delivery time. In the case we will not be able to dispatch your items in the 7 days agreement of these terms and conditions, we will refund you the delivery costs to your account as a discount bonus on your next purchase. UK deliveries are free for orders over £100.00 and charged at £7.99 for each package up to 10 kg. Weight. Deliveries to Northern Ireland, the Isles of Scilly, Isle of Man and Scottish Islands are charged at prices starting from £ 22. Please contact us for more details on the delivery prices. Different rates apply for “Gift Basket” gifts, see separate section. We don't deliver to the Channel Islands or outside the UK.
PRICES AND PAYMENTS.
All prices are in pound sterling and are referred to each bottle or when mentioned to the case. The prices include VAT unless otherwise specified. Delivery charges are added separately. We accept payments by card through PayPal and direct debit. Payment is due with the order, other than for approved credit accounts when it is due 28 days from invoice date unless otherwise stated. All payments for En Primeur orders by Amex, MasterCard or Visa will incur a 2% surcharge. We do our best to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. The price of the goods will be as shown on the checkout page of our website. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may happen. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and we will give you the option of reconfirming your order at the correct price or otherwise cancel your order. There will be products on promotion and any promotion can finish at any time. We reserve the right to change prices on a product at any time.
CANCELLATIONS, COMPLAINS AND RETURNS.
You may cancel your order until 7 working days of receipt of your wine. All the unopened and intact bottles provided will have to return to us at your charge. When applying for return, you have to call us at +44 2081445968 and send us an email at firstname.lastname@example.org or through the post at DIONYSIUS IMPORTERS LTD. THE WINE CELLARS UNIT A62- 71, TOWNMEAD ROAD, LONDON FULHAM SW6 2ST confirming all your personal details and order details. You will then have to send us back all the unwanted products. Your money will be refunded within the next 30 days from the date you notify us of the cancellation except the transport expenses which will be at your charge. In the case of broken bottles received we need you to advise us as soon as possible. We require faulty bottles to be returned to us and we will arrange collection at your convenience. We will refund or replacement of the product. This will not affect your statutory rights. In the event of a complaint please contact us by email at email@example.com giving as much detail as you can. All complaints will be acknowledged within 48 hours and you can expect a full resolution of your complaint within a further 72 hours. Each complaint will be strictly confidential and will be handled by a senior manager or director.
INTELLECTUAL PROPERTY RIGHTS.
Users of this website may post reviews, comments and other content. This right is extended on condition that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, content should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. We reserve the right, but not the obligation, to remove or edit any content. You agree that we own and we are entitled and licensed to use all the copyright, trademarks and any other intellectual property included in this website. You are entitled to use this website just for the purposes explained in this terms and conditions. For any other use of this website or of the contents of this website or any advertising or link purposes, you must obtain a written approval from DIONYSIUS IMPORTERS LTD. to do so.
LIMITATION OF LIABILITY
We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, , fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement. DIONYSIUSSHOP.CO.UK may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you. No contract exists between you and us until we notify you that we have accepted your order and delivered the goods. We are not obliged to accept your order. Relevant United Kingdom law will apply to these terms and conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction. If you need our help, please contact us by email, fax or telephone you have on your order confirmation. This website is operated by LTD. Registered address: Third Floor, 207, Regent Street, London W1B 3HH. Tel. 02081 445 968 email: firstname.lastname@example.org. Registered in England: 8073394.
For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will May be used for internal marketing purposes.